Work effectively with other services and networks Evidence Guide

NTISthis.com

Evidence Guide: CHCNET501C - Work effectively with other services and networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CHCNET501C - Work effectively with other services and networks

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and maintain links with relevant services

Identify and prioritise needs relating to organisation and professional networks
Identify, gather, store and maintain informationon appropriate services to meet client and organisation needs
Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
Incorporate significant cultural practices, needs and traditions into liaison and networking with other services
Implement strategies to develop effective links with new services and networks in consultation with key people and in accordance with organisation objectives

Identify and prioritise needs relating to organisation and professional networks

Completed
Date:

Teacher:

Evidence:

Identify, gather, store and maintain informationon appropriate services to meet client and organisation needs

Completed
Date:

Teacher:

Evidence:

Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links

Completed
Date:

Teacher:

Evidence:

Incorporate significant cultural practices, needs and traditions into liaison and networking with other services

Completed
Date:

Teacher:

Evidence:

Implement strategies to develop effective links with new services and networks in consultation with key people and in accordance with organisation objectives

Completed
Date:

Teacher:

Evidence:

Reflect social and cultural awareness in working with other services

Identify potential discrimination or culturally based obstacles to agencies accessing a service
Identify potential discrimination or culturally based obstacles to accessing other agency's services
Develop and implement strategies to address any culturally based obstacles that arise
Value cultural difference and diversity of others as a resource for the agency in the liaison and service delivery process
Where individual relationships interfere with the liaison and networking with other services, take timely remedial action in accordance with organisation procedures, to ensure continued linkage and ongoing benefits for clients

Identify potential discrimination or culturally based obstacles to agencies accessing a service

Completed
Date:

Teacher:

Evidence:

Identify potential discrimination or culturally based obstacles to accessing other agency's services

Completed
Date:

Teacher:

Evidence:

Develop and implement strategies to address any culturally based obstacles that arise

Completed
Date:

Teacher:

Evidence:

Value cultural difference and diversity of others as a resource for the agency in the liaison and service delivery process

Completed
Date:

Teacher:

Evidence:

Where individual relationships interfere with the liaison and networking with other services, take timely remedial action in accordance with organisation procedures, to ensure continued linkage and ongoing benefits for clients

Completed
Date:

Teacher:

Evidence:

Provide relevant information to services

Maintain knowledge of and access to internal means of support within own organisation
Provide information and resources to support other agencies and community networks as appropriate
Ensure materials and resources provided are relevant and current
Seek feedback on the materials and resources provided and act appropriately to address feedback received and ensure ongoing quality and linkage to other services

Maintain knowledge of and access to internal means of support within own organisation

Completed
Date:

Teacher:

Evidence:

Provide information and resources to support other agencies and community networks as appropriate

Completed
Date:

Teacher:

Evidence:

Ensure materials and resources provided are relevant and current

Completed
Date:

Teacher:

Evidence:

Seek feedback on the materials and resources provided and act appropriately to address feedback received and ensure ongoing quality and linkage to other services

Completed
Date:

Teacher:

Evidence:

Work in collaboration with other organisations to enhance networks and service delivery

Define the type and level of service or collaboration to be provided and negotiate with the relevant organisation
Define the scope of the agency's participation in the network
Maintain appropriate contact where client referrals have occurred
Ensure provision of appropriate support to the network where applicable
Provide information and services to clients and networks in line with organisation's confidentiality, consent, privacy policies and procedures and relevant legislation
Develop and negotiate longer term plans to assist services to operate self sufficiently, where appropriate
Regularly evaluate effectiveness and relevance of services and networks against organisation goals and client needs in consultation with key people and modify as necessary

Define the type and level of service or collaboration to be provided and negotiate with the relevant organisation

Completed
Date:

Teacher:

Evidence:

Define the scope of the agency's participation in the network

Completed
Date:

Teacher:

Evidence:

Maintain appropriate contact where client referrals have occurred

Completed
Date:

Teacher:

Evidence:

Ensure provision of appropriate support to the network where applicable

Completed
Date:

Teacher:

Evidence:

Provide information and services to clients and networks in line with organisation's confidentiality, consent, privacy policies and procedures and relevant legislation

Completed
Date:

Teacher:

Evidence:

Develop and negotiate longer term plans to assist services to operate self sufficiently, where appropriate

Completed
Date:

Teacher:

Evidence:

Regularly evaluate effectiveness and relevance of services and networks against organisation goals and client needs in consultation with key people and modify as necessary

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions Consistency in performance should consider the community services networking and liaison requirements within the workplace

Access and equity considerations:	All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:	This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resource requirements for assessment of this unit include access to: an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:	Assessment may include observations, questioning and evidence gathered from the workplace environment

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Confidentiality and privacy

Current community services issues

Existing information systems

Existing relevant networks

Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

Language used in community services work

Lobbying in the context of organisation protocols

Power relationships within and between organisations

Processes of initiating and supporting community development planning

Range of community services and how to access

Referral networks - criteria and procedures for referral

Relevant agency policies and procedures

Relevant legislation

Strategic planning

Values, limitations and dynamics of networks

Essential skills:

It is critical that the candidate demonstrate the ability to:

Ensure networks developed meet the needs of the organisation and its clients

Facilitate effective working relationships within community services and within the general community

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Develop and provide information about community services

Develop promotional material

Develop appropriate agency forms such as intake and referral forms

Demonstrate application of skills in:

negotiation

reporting and record-keeping

lobbying

dealing with diverse and/or specific cultural groups

questioning

active listening

verbal and non-verbal communication

referral

participating and conducting interagency meetings

promotion

liaison and networking

Recognise own limitations and agency boundaries

Use and coordinate the use of relevant information technology effectively in line with work health and safety (WHS) guidelines

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Links may be:	Case conferences Community consultative committees Informal contacts Inter agency meetings Joint projects Memorandum of understanding Referral to and from other services Service level agreements Telephone contact Worker networks

Relevant services may include:	Aboriginal and Torres Strait Islander services Accommodation services Commercial enterprises such as real estate agents, and financial institutions Community based disability support services Community services departments Consumer groups Correctional Emergency services Employment services Income support services Judicial Police Religious organisations Services specific to the person's needs Trans-cultural

Information on appropriate servicesmay include:	Contacts Criteria for referral to each agency Information on own agency Information to provide to clients List of all relevant services Pamphlets and other information sources

Support may include:	Community education Consultations Exchanging of reports Joint initiatives Participation in case conferences Provision of staff development and training Telephone advice Visits

Policies and procedures may include:	Referral protocols

Formal networks may include:	Advisory committees Associations Businesses Government ministers/departments Interest and support groups Key people Law enforcement agencies Lobby groups Local organisations Regional specialist and peak associations

Networks may serve the purpose of:	Accessing the services and resources of other organisations Achieving corporate objectives Encouraging coordination amongst organisations and workers Enhancing service delivery Promotion of organisation and/or programs Strategic planning

Networking needs may be as a result of, or leading to:	Enhanced service delivery Funding imperatives New government policies New or reviewed strategic plan New organisations/services starting up Restructuring of organisation

Strategies to develop effective links with new services and networksmay include:	Liaison with other network organisations Liaison with relevant government, community, business and other representatives Negotiating with relevant organisations for network participation Participating and managing formal network committees

NTISthis.com

Evidence Guide: CHCNET501C - Work effectively with other services and networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CHCNET501C - Work effectively with other services and networks

Identify and maintain links with relevant services

Reflect social and cultural awareness in working with other services

Provide relevant information to services

Work in collaboration with other organisations to enhance networks and service delivery

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _